Contact TrailForge RV Supply at support@trailforgervsupply.com within 30 days of delivery to request a return or report a damaged, defective, incorrect, or missing item.
All returns require authorization before shipment. Please do not send merchandise back until TrailForge provides return instructions. Return eligibility and the available resolution depend on the reason for the request and the item’s applicable return terms.
For damaged, defective, or incorrect items, keep the product and packaging and provide clear photos if requested. Depending on the circumstances, an approved resolution may include replacement, refund, or other appropriate assistance.
For approved returns that are not related to damage, defect, or an order error, return shipping costs may be the customer’s responsibility. Original shipping charges, if any, may be non-refundable unless the return results from an order error or covered product issue.
Approved refunds are issued after the return or claim is processed and are generally sent to the original payment method. Processing times can vary by financial institution.
If you need to cancel an order, contact TrailForge as soon as possible. We’ll make a reasonable effort to stop the order before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.
Nothing in this policy limits any rights you may have under applicable law.